Thank you for choosing to shop at Ulu-Ulu Eshop ("the Platform"). Our aim is to ensure your satisfaction with your purchases, and we have established a comprehensive Refund & Return Policy to provide you with confidence in our products and services. Please take the time to review this policy before making any purchases. By using the Platform and making a purchase, you agree to adhere to this policy.

1. Eligibility

Merchandise: You may return incorrect or defective merchandise items within a return validity period of 7 days from the delivery date.

2. Return Process

Merchandise: For merchandise returns, please contact our Customer Service Team at [contact information]. They will provide you with clear instructions on how to proceed, including the requirement of proof of purchase.

3. Refund Options

Merchandise: Refunds for returned merchandise items will be credited back to your original payment method.

4. Return Shipping

Merchandise: Customers are responsible for shipping the returned merchandise items to us. We strongly recommend using a trackable shipping method for convenience and peace of mind.

5. Condition of Returned Items

Merchandise: Returned merchandise items must be in new and unused condition, accompanied by the original packaging.

6. Refund Processing Time

Refunds will be processed promptly upon receipt of the returned items and verification of their condition. We strive to ensure a reasonable processing time.

7. Non-Returnable Items

Items that do not meet the specified eligibility criteria mentioned above are non-returnable.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Service Team immediately. They will promptly assist you with the necessary steps to resolve the issue.

9. Refund Exceptions

Refunds are generally issued for eligible returns. However, we reserve the right to reject a return, exchange, or refund request if it is deemed unfit or unreasonable.

10. Customer Responsibilities

Customers are responsible for providing accurate information, following the prescribed return process, and ensuring that returned items comply with the specified conditions.

11. Dispute Resolution

We encourage you to reach out to our Customer Service Team in the event of any disputes regarding returns or refunds. They will work with you to find an amicable resolution.

12. Changes to the Policy

We may update or modify this Refund & Return Policy periodically. Any changes will be effective immediately upon posting the updated policy on the Platform.

13. Contact Information

If you have any questions or concerns about our Refund & Return Policy, please do not hesitate to contact us using the following details:

Email: eshop@ulu-ulu.com

Phone: +603 6211 3145

Address: B-02-05, Plaza Damas 3, Jalan Sri Hartamas 1, Taman Sri Hartamas, 50480 Kuala Lumpur, Malaysia.

Thank you for choosing Ulu-Ulu Eshop for your shopping needs.